You build the business.We'll move everything else.
Same-day delivery, storage, and fulfillment for Nairobi's fastest-growing online shops — so your customers get their orders, and you get your evenings back.
Enter your parcel code to see where your parcel is. Fast and stress free.
How to Send a Parcel
Receiver Details
Enter the receiver's name or code, and their phone number.
Destination
Choose the route and area where the parcel is going.
Parcel Details
Enter how many parcels, and pick home delivery or agent pickup.
Optional Pickup
We can collect the parcel from you for KES 30.
CORE ROUTING LOGIC
Home Delivery
- A customer code is required so we can find your location.
- Home delivery costs +KES 70 extra.
Pickup from Agent
- If you have a customer code, the system selects the nearest agent.
- If not, the parcel goes to the main pickup point in that area.
COLLECTOR PICKUP PROTOCOL
CHOICE: YES (KES 30)
Collector receives instant SMS with shop & parcel keys. Final weight billing prompted after pickup.
CHOICE: NO
Consignment registered instantly. Issuance of unique Parcel Code for manual agent submission.
What is a Customer Code?
A Customer Code links your name to your location. It helps ensure accurate home delivery or correct pickup station selection.
Dial *265*65# → Option 3
Use this option to manage your customer code.
REGISTRATION REQUIREMENT DATA
INPUT FORMAT EXAMPLE
Ashbel Wahome, 0799666839, Halyaki Way, Kikuyu, -1.2414805, 36.6644739
It's free and takes less than a minute.
Management Options
Update Location
Re-submit coordinates if you have moved premises.
Address Defaults
Toggle primary pickup/delivery addresses for speed.
Items You Cannot Send
Illegal Items
Any substances or materials prohibited by Kenyan law.
Weapons
Firearms, ammunition, or sharp objects exceeding safety limits.
Chemicals, fuel, or unsafe liquids
Flammable, toxic chemicals, or corrosive liquids.
Unsealed liquid items
Liquid perishables not professionally sealed.
Carrier Compliance Standards
Liability Limitation
Flash Parcel liability is capped to the shipping cost for lost items. High-value items must be declared.
Pickup Deadlines
Parcels must be collected within 72 hours after arrival.
Search Rights
Inspection Protocol grants reserve the right to inspect parcels suspected of containing restricted or hazardous materials.
Official Identification
A valid National ID is required when picking up a parcel.
Breaking these rules may result in permanent suspension of the USSD service.