National LogisticsVerification Hub
Enter your parcel code to access real-time status updates from our unified nationwide carrier network.
REAL-TIME TRACKING
Centralized carrier database
VERIFIED CHAIN
Secure custody signatures
INSTANT ALERTS
Automated USSD push protocol
USSD Service Operations
The primary interface for sending parcels, managing codes, and business verification. Reliability built into a single dial code.
Logistics Terminal
*265*65#
Parcel Sending Flow
Recipient Identification
Enter Receiver Name or unique Customer Code
Communication Detail
Verify receiver active phone number
Logistics Routing
Select destination Route and Area
Consignment Volume
Enter total number of parcels for dispatch
Delivery Preference
Select Home Delivery or Pickup Station
Service Add-on
Request Collector Pickup (KES 30)? Yes/No
CORE ROUTING LOGIC
HOME DELIVERY
- Customer Code is MANDATORY for GPS resolution.
- Premium Fee: +KES 70 added to invoice.
PICKUP STATION
- With Code: Logic auto-selects closest verified agent.
- No Code: Delivered to primary area stage hub.
COLLECTOR PICKUP PROTOCOL
CHOICE: YES (KES 30)
Collector receives instant SMS with shop & parcel keys. Final weight billing prompted after pickup.
CHOICE: NO
Consignment registered instantly. Issuance of unique Parcel Code for manual agent submission.
Customer Code Protocol
Customer codes are unique logistics identifiers that link your identity to a verified GPS location, ensuring 100% precision for Home Deliveries and automated station routing.
Path: *26565# → Option 3
Access the full customer code management suite.
REGISTRATION REQUIREMENT DATA
INPUT FORMAT EXAMPLE
Ashbel Wahome, 0799666839, Halyaki Way, Kikuyu, -1.2414805, 36.6644739
Management Options
Update Location
Re-submit coordinates if you have moved premises.
Address Defaults
Toggle primary pickup/delivery addresses for speed.
LOGISTICS FEE STRUCTURE
Transparent pricing model based on official weight tiers. No hidden charges for nationwide infrastructure usage.
Official Rate Sheet
Standard Parcel (0–5kg)
Base logistics fee
Oversize Fee (per kg)
Weights exceeding 5kg
Service Surcharges
- Collector PickupKES 30
- Home Delivery PremiumKES 70
Instant Cost Estimator
Estimated Delivery Total
KES 209
*Estimate excludes home delivery premium or pickup collection fees.
Paid via M-Pesa on USSD confirmation
SAFETY & COMPLIANCE
Strict adherence to national carrier guidelines ensures the security and integrity of all items within our custody.
Illegal Items
Any substances or materials prohibited by Kenyan law.
Weaponry
Firearms, ammunition, or sharp objects exceeding safety limits.
Hazardous Material
Flammable, toxic chemicals, or corrosive liquids.
Unsealed Goods
Liquid perishables not professionally sealed.
Carrier Compliance Standards
Liability Limitation
Flash Parcel liability is capped to the shipping cost for lost items. High-value items must be declared.
Pickup Deadlines
Parcels must be picked up within 72 hours of arrival to avoid return or disposal.
Search Rights
Inspection Protocol grants reserve the right to inspect parcels suspected of containing restricted or hazardous materials.
Official Identification
Proof of ID is mandatory for receiving parcels. The name must match the recipient specified on USSD.
VIOLATION OF CARGO POLICY RESULTS IN PERMANENT USSD SERVICE BLACKLISTING.